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Journal of Child Health Care
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Review : Telephone triage: a panacea for child and family health care?

P. Summersgill, BA, PGCE, FRSH

Health and Care, Great Yarmouth College

{blacksquare} Telephone triage offers an exciting, although controversial means of extending the role of children's nurses

{blacksquare} Convenient, anonymous and immediate access to advice and help could be very attractive to many families

{blacksquare} Children who do not need face-to-face contact with health professionals can be 'filtered out' of that system

{blacksquare} Telephone triage should result in more appropriate use of resources

{blacksquare} Telephone communication skills need to be developed to ensure that the service is efficient and effective

{blacksquare} Research needs to be undertaken to ensure that newly developing services are appropriately evaluated

Key Words: Telephone triage • Children • Family • Communication • Perceptions

Journal of Child Health Care, Vol. 1, No. 1, 11-16 (1997)
DOI: 10.1177/136749359700100103
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